Return policy

How returns, defects and credit notes work for custom Gallian Sports orders in the USA and Canada.

Custom items and change of mind

Every Gallian Sports order is made to your approved design, colors, names, numbers and sizes, so custom items cannot be returned or exchanged for a change of mind, or for sizes, names, numbers or spellings that were approved on the mockup. Please check the mockup and roster letter by letter before you approve it.

Production defects

If an item arrives with a production defect — for example a print or sublimation fault, a seam failure, the wrong color against your approved mockup, a missing piece or a wrong size against your approved roster — we will make it right.

  1. Report it within 14 days of delivery. WhatsApp +1 667 433 1836 or email sportsgallian@gmail.com with your order number.
  2. Send full evidence. Clear photos or video of each affected item showing the defect, the size label and the quantity affected.
  3. We verify the claim. We review the evidence against your approved mockup and roster and confirm the outcome in writing.
  4. Credit note or return. Once the defect is verified, we either issue a credit note for the affected items against your next order, or accept the return of the defective items — we confirm which option and the return instructions in writing.

What is not a defect

  • Spelling, numbers, sizes or colors that match the approved mockup and roster.
  • Small color variation between screens and fabric, or between fabric types.
  • Wear and tear from play, contact or washing that does not follow the care instructions.
  • Claims reported more than 14 days after delivery, or without photo or video evidence.

Credit notes

A credit note is issued in USD for the value of the verified defective items and is applied against a future Gallian Sports order.

Questions

See our payment policy and shipping information, or contact us on WhatsApp +1 667 433 1836 or sportsgallian@gmail.com.

Frequently asked questions

Can I return a custom uniform if I change my mind?
No. Every item is made to your approved design, so custom items cannot be returned or exchanged for a change of mind or for details approved on the mockup.
What happens if my order arrives with a defect?
Report it within 14 days of delivery with full photo or video evidence and your order number. Once we verify the defect, we issue a credit note against your next order or accept a return of the defective items.
How long do I have to report a defect?
14 days from delivery. Claims need clear photos or video of each affected item and the quantity affected.
What currency are credit notes issued in?
US dollars, for the value of the verified defective items, applied against a future Gallian Sports order.

Last updated 2026-10-15.